Website ,Internet and Social Media management

Primary Clients Members of the Association
How it is Being Delivered Ensuring regular updates
Supervision and coordinating the host, service providers and IT support
Promoting and encouraging their usage and providing user statistics through reports.
Mode of Delivery Supply Driven
Cost to Client No cost

Resource Centre management

Primary Clients Members of the Association
How it is Being Delivered Cataloguing, advising on procurement of relevant materials, managing access to materials, networking with other resource centers and promoting its usage
Mode of Delivery Both
Cost to Client No cost

Media relations and monitoring

Primary Clients Members of the Association
How it is Being Delivered Ensuring relevance of the institution to the media, managing requests for interviews and information, urging management to engage in media opportunities, tracking and keeping a record of stories/articles about ULGA, acting as a media liaison
Mode of Delivery Supply Driven
Cost to Client No cost

Information sharing and feedback

Primary Clients Members of the Association
How it is Being Delivered Through a multiplicity of channels such as phone calls, SMS, email, news supplements and releases, quarterly newsletters, Association profile, media interviews, opinion articles, among others.
Mode of Delivery Supply Driven
Cost to Client No cost

Documentation

Primary Clients Members of the Association
How it is Being Delivered Through brochures, profiles, newsletters, Photography, calenders, videography, Documentaries, and reports ie documenting ULGA events as they happen for later reference
Mode of Delivery Supply Driven
Cost to Client No cost

Customer care, public relations, Stakeholder relations

Primary Clients Members of the Association
How it is Being Delivered By managing incoming and outgoing calls, walk in clients ,requests for information through the secretariat email
Mode of Delivery Supply Driven
Cost to Client No cost

Advocacy

Primary Clients Members of the Association
How it is Being Delivered Through representation of the Association to the various fora.
Mode of Delivery Supply Driven
Cost to Client No cost