The services are delivered in a two way strategy

  1. Demand–driven where a local government or secretariat staff with a need approaches the directorate for assistance
  2. Supply-driven where ULGA identifies local governments in need and offer the required technical assistance. The directorate mainly does this through review of upcoming Bills where it looks up for upcoming bills and reviews and makes comments in the interest of our members.

Advocacy

Primary Clients Members of the Association
How it is Being Delivered Through representation of the Association to the various fora.
Mode of Delivery Supply Driven
Cost to Client No cost

Budget, work planning and reporting

Primary Clients Members of the Association
How it is Being Delivered Provision of Technical Advisory Services
Mode of Delivery Demand Driven
Cost to Client No cost

Capacity Building support services to Districts and LLG staff and Councillors

Primary Clients Members of the Association
How it is Being Delivered
  • • Projects implementation like Local Governments Score Card Initiatives in partnership with ACODE,SKALAP project to address HIV/AIDS and Strengthening the Capacity of Local Governments in Lira and Gulu project funded by DFID,
  • Induction of newly elected leaders and quality assurance of the induction process,
  • Direct trainings in various fields through: workshops, field visits, ULGA annual conference, exchange visits to share best practices,
  • Holding district partnership forums
  • Provision of equipment/ tools for use at work, hands on support, twinning arrangements ,
  • Capacity building for district resource pools, dissemination of the association policy documents to enhance awareness and enabling them to access Fellowship Opportunities among others
Mode of Delivery Demand Driven and Supply Driven
Cost to Client Either

Capacity Needs Assessment for members and staff to identify training needs

Primary Clients Members of the Association
How it is Being Delivered Through analysis of district Capacity Building Plans, meetings, training workshops to identify further gaps, administering of needs assessment tools, annual performance appraisal reports for secretariat staff, consideration of the recommendations of the Training , Capacity Building and Crosscutting committee etc
Mode of Delivery Supply Driven
Cost to Client No cost

Communication to members and staff about available opportunities to enhance both demand and supply driven capacity building interventions

Primary Clients Members of the Association
How it is Being Delivered Through Phone calls, SMS, emailing, one on one discussions between directorate staff and potential beneficiaries , regional meetings etc
Mode of Delivery Supply Driven
Cost to Client No cost

Conflict resolution and mediation services

Primary Clients Members of the Association
How it is Being Delivered To participate in enforcing compliance to contractual obligations by service providers to ensure that ULGA gets value for money.
Mode of Delivery Demand Driven
Cost to Client No cost

Consultancy Services

Primary Clients Members of the Association/other institutions
How it is Being Delivered Lead ULGA’s Planning and Budgeting processes
Mode of Delivery Demand Driven
Cost to Client At cost

Customer care, public relations, Stakeholder relations

Primary Clients Members of the Association
How it is Being Delivered By managing incoming and outgoing calls, walk in clients ,requests for information through the secretariat email
Mode of Delivery Supply Driven
Cost to Client No cost

Design robust capacity building plans with budgets to address the gaps identified

Primary Clients Members of the Association
How it is Being Delivered The developing directorate annual work plan and budget focusing on priority areas in relation to available resources Development and submission of project work plans and budgets to funders
Mode of Delivery Supply Driven
Cost to Client No cost

Documentation

Primary Clients Members of the Association
How it is Being Delivered Through brochures, profiles, newsletters, Photography, calenders, videography, Documentaries, and reports ie documenting ULGA events as they happen for later reference
Mode of Delivery Supply Driven
Cost to Client No cost

Drafting of Position Papers to support ULGA’s advocacy role

Primary Clients Members of the Association
How it is Being Delivered Organizing for and ensuring ULGA’s active participation in the Annual Sector Negotiations on Local Government Financing
Mode of Delivery Both
Cost to Client No cost

Identify potential funders for Capacity Building Programs and lobby potential funding bodies for training and Capacity Building support to ULGA members and Secretariat staff

Primary Clients Members of the Association
How it is Being Delivered Development of funding proposals and submitting them to potential funders
Through writing Concept notes/draft MoUs and submitting them to potential funders under partnership arrangements
Mode of Delivery Both
Cost to Client No cost

Information sharing and feedback

Primary Clients Members of the Association
How it is Being Delivered Through a multiplicity of channels such as phone calls, SMS, email, news supplements and releases, quarterly newsletters, Association profile, media interviews, opinion articles, among others.
Mode of Delivery Supply Driven
Cost to Client No cost

Institutional strengthening services

Primary Clients Members of the Association
How it is Being Delivered Providing Capacity building interventions for the secretariat staff to enhance their capacity for effective representation of the interests of ULGA members in various forums both at national and international levels. These include: refresher courses, hands on support, tailor made trainings, twinning arrangements, support towards professional development, participation in National and International workshops/trainings, fellowships, provision of required tools to facilitate work etc
Capacity Building support to EXCOM, Committees and UNAT members to understand ULGA, decentralisation and Lobbying and advocacy. This is done through induction, training in lobbying and advocacy skills, enabling them to attend various training programs at National and international as workshops, seminars, conferences, short term courses, peer exchange learning visits, winnings , access to Fellowship opportunities etc
Mode of Delivery Both
Cost to Client No cost

Interpretation of Laws and Regulations

Primary Clients Members of the Association
How it is Being Delivered To provide professional and technical services to members and the Secretariat in interpretation of laws and regulations, drafting and filing legal documents, provision of legal advice, and Alternative Dispute Resolution services to members.
Mode of Delivery Supply Driven
Cost to Client No cost

Legal advisory services

Primary Clients Members of the Association
How it is Being Delivered Participate in the design, implementation and review of ULGA’s legal framework to enable it achieve its mandate
Mode of Delivery Both
Cost to Client No cost

Legal training

Primary Clients Members of the Association
How it is Being Delivered Review upcoming bills and other relevant documents to ensure that local governments’ interests are protected
Mode of Delivery Both
Cost to Client No cost

Legislative drafting

Primary Clients Members of the Association
How it is Being Delivered Provide legal training and outreach services to members and the Secretariat
Mode of Delivery Both
Cost to Client No cost

Media relations and monitoring

Primary Clients Members of the Association
How it is Being Delivered Ensuring relevance of the institution to the media, managing requests for interviews and information, urging management to engage in media opportunities, tracking and keeping a record of stories/articles about ULGA, acting as a media liaison
Mode of Delivery Supply Driven
Cost to Client No cost

Monitoring and Evaluation

Primary Clients Members of the Association
How it is Being Delivered Lead ULGA’s Planning and Budgeting processes
Mode of Delivery Supply Driven
Cost to Client No cost

Policy analyses

Primary Clients Members of the Association
How it is Being Delivered Research and Data Collection to support ULGA’s Evidence based Advocacy
Mode of Delivery Both
Cost to Client No cost

Prepare reports highlighting critical areas that require interventions

Primary Clients Members of the Association
How it is Being Delivered Writing capacity building gaps analysis reports
Mode of Delivery Both
Cost to Client No cost

Records Management

Primary Clients Members of the Association
How it is Being Delivered Through receiving and routing incoming and outgoing correspondences.
Through safe custody of the association records.
Reproduction of documents.
Mode of Delivery Supply Driven
Cost to Client No cost

Representing ULGA at different fora

Primary Clients Members of the Association
How it is Being Delivered Annual National Budget Analysis
Mode of Delivery Supply Driven
Cost to Client No cost

Representing ULGA at different fora

Primary Clients Members of the Association
How it is Being Delivered The directorate staff on assignment by the Secretary General, represent ULGA at different Fora and utilize such platform to advocate for the constitutional rights of ULGA members to ensure a conducive environment for operations of Local Governments.
Mode of Delivery Supply Driven
Cost to Client No cost

Research and data collection

Primary Clients Members of the Association
How it is Being Delivered Research and Data Collection to support ULGA’s Evidence based Advocacy
Mode of Delivery Both
Cost to Client No cost

Resource Centre management

Primary Clients Members of the Association
How it is Being Delivered Cataloguing, advising on procurement of relevant materials, managing access to materials, networking with other resource centers and promoting its usage
Mode of Delivery Both
Cost to Client No cost

Sector Negotiations

Primary Clients Members of the Association
How it is Being Delivered Monitoring and Evaluation of ULGA and Local Government Programmes
Mode of Delivery Supply Driven
Cost to Client No cost

Technical guidance to members

Primary Clients Members of the Association
How it is Being Delivered Conducting Annual Members Needs Assessments
Mode of Delivery Both
Cost to Client No cost

Website ,Internet and Social Media management

Primary Clients Members of the Association
How it is Being Delivered Ensuring regular updates
Supervision and coordinating the host, service providers and IT support
Promoting and encouraging their usage and providing user statistics through reports.
Mode of Delivery Supply Driven
Cost to Client No cost